Terms and Conditions

Prices
We reserve the right to alter prices without prior notice. Any price quoted on this web site includes VAT.

Payment
Payment terms are payment in full by credit or debit card prior to despatch of the order or similarly cheques will be accepted along with a written order. However these orders will not be despatched until the payment has cleared in our bank account.

Credit accounts
Traders or bulk purchasers are welcome to apply for a credit account via one of our credit application forms (available upon request). Please note we reserve the right to perform the relevant credit checks.

Availability & Delivery
We will endeavour to deliver any goods within 7 working days but no liability can be accepted if unforeseen circumstances prevent this. However, in line with our customer services policy we will advise you of any particular delay.

Standard Delivery is free on all orders over £100 and also if ordering landscaping fabrics alone. Standard delivery fee is £12.50

For customers requiring our next day delivery service, please ensure orders are placed online before 12 noon on the day prior to the actual day required. Orders placed after this time will not be despatched until the following day so please allow 24 hours for delivery. Please note this will still attract the £20.00 next day delivery charge. Orders placed on a next day service, unfortunately cannot be 'booked' in for delivery due to the short time frame available. Please ensure that an adult is available to receive and sign for the delivery on the designated delivery day. If nobody is at the delivery location to receive the delivery after a period of 15 minutes, the goods will be returned to depot and a charge of £45.00 plus vat will apply.

Delivery of bark, top soil and similar bulky items are delivered in either 1 or 2 cubic metre bulk bags which sit on a typical UK transit pallet. The carriage Company will unload the product by means of a tail lift system and a trolley truck to the roadside only. This ground must be of a tarmac or concrete surfacing and must not interfere with vehicles or block the public right of way. Please note once the delivery is performed and a signature to confirm delivery has been acquired, the responsibility and the liability of the goods becomes yours. For all orders placed with our regular delivery service (i.e non next day deliveries) we will arrange for the delivery to be booked in at least 24 hours prior to the delivery day. Our carriers will endeavour to give an approximate delivery time i.e am or pm but no liability can be accepted for deliveries that are not performed within these guidelines. Please ensure that an adult is available to receive and sign for the delivery on the designated delivery day. If nobody is at the delivery location to recieve the delivery after a period of 15 minutes, the goods will be returned to depot and a charge of £45.00 plus vat will apply.

Timed delivery
We are able to perform any specific delivery either on a ‘AM’ or ‘PM’ basis, this attracts an additional delivery charge, please enquire for charges.

Access
It is the customer’s responsibility to advise ourselves at the time of ordering of any potential access problems such as weight, height and length of delivery vehicle so that we can arrange delivery of the particular product on a smaller vehicle. If notice is not given of any such problem we reserve the right to return the product to our depot and charge you for the carriage element of the order.

Damaged/faulty goods
Any defective goods will be replaced or refunded if proven to be sub-standard as long as we are notified within 10 working days.

Incorrectly ordered goods
As long as the goods are in the same condition as when they were delivered then we will gladly collect the goods for return. However you will be responsible for the collection/carriage charge.

Pallets & Packaging
All pallets and packaging are non returnable and cannot be collected by ourselves.

Risk & Title
The risk of the product passes to the customer upon delivery. The title of the goods remain the property of ourselves until payment has been performed in full.

Loss in transit
Please notify us in writing if your order has not arrived within the time stipulated.

Copyright
All the contents of this website remain the property of ourselves and therefore any extraction of any part of this web site is not permitted unless specific consent has been granted.

Consequential loss
We will not be held responsibility for any loss of profitability, manpower, hire of machines or similar issues due to any reason that is beyond our control. However this does not affect your Statutory Rights.